General Questions
What is TCG Collections?
TCG Collections is an independent online retailer specializing in authentic Pokémon Trading Card Game (TCG) products and collectibles for collectors and players.
Are your Pokémon products authentic?
Yes. We guarantee that all products sold by TCG Collections are authentic and sourced through trusted suppliers.
Are you affiliated with The Pokémon Company or Nintendo?
No. TCG Collections is an independent retailer and is not affiliated with, endorsed by, or sponsored by The Pokémon Company, The Pokémon Company International, Nintendo Co., Ltd., Game Freak Inc., or Creatures Inc.
Ordering
How do I place an order?
Simply browse our products, add your desired items to your cart, proceed to checkout, and complete your payment using one of our secure payment methods.
Can I cancel my order?
Yes, you may cancel your order before it has been shipped. Once an order has shipped, it cannot be cancelled.
Can I change my shipping address after placing an order?
Please contact us as soon as possible. We will do our best to update your address if your order has not yet been processed or shipped.
Shipping
How long does shipping take?
Estimated delivery times are:
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United States: 3–6 business days
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International: 7–20 business days
Delivery times may vary due to carrier delays, holidays, weather conditions, or customs processing.
Do you provide tracking information?
Yes. Once your order ships, you will receive an email containing your tracking number.
Do you ship internationally?
Yes. We ship to many countries worldwide. International customers are responsible for any customs duties, taxes, or import fees required by their country.
Returns & Refunds
What is your return policy?
Eligible unused items may be returned within 30 days of delivery. Please see our Return & Refund Policy for complete details.
Can I return opened Pokémon products?
No. Opened booster packs, opened sealed products, used trading cards, and other opened collectible items cannot be returned.
How long does it take to receive a refund?
Approved refunds are generally processed within 5–10 business days after your returned item has been received and inspected. Your bank or payment provider may require additional time to post the refund.
Products
How are single cards graded?
Single cards are described using standard collectible card condition terms:
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Near Mint (NM)
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Lightly Played (LP)
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Moderately Played (MP)
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Heavily Played (HP)
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Damaged (DMG)
Will I receive the exact card shown in the product image?
Unless specifically stated, product images are for illustration purposes and may not represent the exact item you receive.
Do sealed Pokémon products guarantee specific cards?
No. Booster packs, booster boxes, Elite Trainer Boxes, and other sealed products contain randomized contents determined by the manufacturer.
Payments
What payment methods do you accept?
We accept the payment methods available through our secure checkout system, including major credit and debit cards and other supported payment options.
Is my payment information secure?
Yes. Payments are processed through secure third-party payment providers. TCG Collections does not store your complete payment card information.
Customer Support
How can I contact TCG Collections?
Email: contact@tcgCollections.shop
Phone: +1 (479) 345-1674
Address:
TCG Collections
2961 Leisure Lane
Ventura, CA 93001
United States
How quickly will I receive a response?
We aim to respond to all customer inquiries within 1–2 business days.
If you contact us about an order, please include your order number to help us assist you more quickly.