Refund policy

TCG Collections Return & Refund Policy

At TCG Collections, we want our customers to be satisfied with their purchases. Due to the collectible nature of Pokémon Trading Card Game products, certain return restrictions apply to protect product authenticity and condition.

1. Return Eligibility

We accept eligible returns within 30 days of delivery.

To qualify for a return:

  • The item must be unused and in its original condition.

  • The product must include all original packaging and accessories.

  • The customer must provide proof of purchase.

  • The item must be returned in a condition suitable for resale.

2. Non-Returnable Items

The following items are not eligible for return:

  • Opened Pokémon booster packs

  • Opened sealed Pokémon products

  • Used trading cards

  • Singles removed from protective packaging

  • Gift cards

  • Clearance or final sale items

Due to the collectible nature of trading cards, opened products cannot be accepted for return.

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Photos of the item and packaging

We will review the request and work toward an appropriate solution.

4. Return Process

To request a return:

  1. Contact us at contact@tcgCollections.shop.

  2. Provide your order details and reason for the return.

  3. Wait for return approval before shipping the item back.

  4. Send the item using the provided return instructions.

Items returned without prior approval may not be accepted.

5. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received was incorrect.

  • The item arrived damaged due to an error on our part.

We recommend using a trackable shipping service for returns. TCG Collections is not responsible for items lost during return shipping.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be:

  • Issued to the original payment method.

  • Processed within 5–10 business days after approval.

Original shipping fees are non-refundable unless the return is due to an error made by TCG Collections.

7. Exchanges

We do not offer direct exchanges at this time.

If you need a different item, please return the eligible product and place a new order separately.

8. Order Cancellations

Orders may be cancelled only before they are shipped.

Once an order has been shipped, it cannot be cancelled and must follow this Return & Refund Policy.

9. Contact Information

For questions regarding returns or refunds, please contact:

TCG Collections

Email: contact@tcgCollections.shop

Phone: +1 (479) 345-1674

Address:

2961 Leisure Lane
Ventura, CA 93001
United States