Shipping policy
TCG Collections Shipping Policy
At TCG Collections, we are committed to providing a reliable and efficient shipping experience for all Pokémon Trading Card Game products and collectibles.
Order Processing Time
All orders are processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or holidays will be processed on the next business day.
During high-demand periods, product releases, or special promotions, processing times may be slightly extended.
Shipping Methods & Delivery Times
Estimated delivery times:
United States:
3–6 business business days after shipment
International Orders:
7–20business days after shipment
Please note that delivery times are estimates and may vary due to:
-
Carrier delays
-
Weather conditions
-
Holidays
-
Customs processing (international orders)
TCG Collections is not responsible for delays caused by shipping carriers or customs.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 48 hours for tracking information to update after shipment.
Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
TCG Collections is not responsible for:
-
Packages delivered to incorrect addresses provided by the customer
-
Delays caused by incorrect shipping details
-
Additional shipping fees required due to address corrections
Lost, Stolen, or Damaged Packages
Once an order is marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.
If your package is lost, damaged, or arrives with an issue, please contact us as soon as possible. We will work with the shipping carrier to help resolve the matter.
For damaged packages, please provide photos of:
-
The shipping package
-
The damaged item(s)
-
Any visible damage upon arrival
Sealed Pokémon Products
Due to the collectible nature of Pokémon Trading Card Game products, customers should inspect all packages upon delivery.
Any concerns regarding damaged sealed products must be reported within 7 days of delivery.
International Shipping
International customers are responsible for any customs duties, taxes, or import fees required by their country.
TCG Collections does not control customs delays or additional charges imposed by international authorities.
Contact Us
If you have any questions regarding shipping, please contact:
TCG Collections
Email: contact@tcgCollections.shop
Phone: +1 (479) 345-1674
Address:
2961 Leisure Lane
Ventura, CA 93001
United States